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Privacy Policy

Last updated: July 9, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Contact us through our website forms
  • Subscribe to our newsletter
  • Book a tour or service
  • Communicate with us via email or phone

Types of Information Collected:

  • Personal identifiers (name, email address, phone number)
  • Contact preferences and communication history
  • Tour preferences and booking details
  • Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our tour services
  • Communicate with you about bookings and services
  • Send newsletters and promotional materials (with your consent)
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website and conducting business
  • When required by law or to protect our rights and safety
  • In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or browser settings. For more information, please see our Cookie Policy.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict processing of your information
  • Data portability
  • Object to processing
  • Withdraw consent at any time

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

London Heritage Tours

142 Kensington High Street
London W8 7RG
United Kingdom

Email: [email protected]

Phone: +44 7392 658 241

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